Privacy Policy

Credenca Data Solutions Pvt Ltd Privacy Statement

Effective Date: 12 September 2024

Credenca Data Solutions Pvt Ltd ("Credenca", "we", "us", or "our") respects the privacy of our users ("you" or "your") and is committed to protecting the personal information that you provide to us. This Privacy Statement explains how we collect, use, disclose, and protect your personal information when you visit our website https://credenca.com/ (the "Website") and use our services (collectively, the "Services").

1. Information We Collect

We collect several different types of information for various purposes to improve our Services to you.

  • Information You Provide Directly: We collect personal information that you directly provide to us when you use the Services or when you fill the contact details on the website. This may include:
    • Contact information: such as your name, email address, phone number, and mailing address.
    • Company information: such as your company name, job title, and department.
    • Usage data: information about how you use the Services, such as the pages you visit, the features you use, and the content you access.
  • Information We Collect Automatically: When you use the Services, we may automatically collect certain information about your device and browsing activity. This may include:
    • Device information: such as your IP address, browser type, operating system, and device model.
    • Usage data: information about how you use the Services, such as the pages you visit, the features you use, and the content you access.

2. Use of Your Information

We use the information we collect for a variety of purposes, including:

  • To provide and operate the Services;
  • To process your requests.
  • To personalize your experience with the Services;
  • To send you marketing and promotional communications (with your consent);
  • To analyze the use of the Services and improve our offerings;
  • To comply with legal and regulatory requirements.
  • To understand which parts of the website are visited and how frequently
  • To facilitate communication with you, including contacting you and responding to your queries or requests
  • To enhance your website experience and other associated purposes by deploying cookies or similar technologies. These may serve different purposes. For example, some of the cookies may be necessary for the operation of the website, while others are used to ensure its seamless performance. They may also enhance the functionalities provided on our website, help us understand how our online services are used, or to determine the interests of our website visitors. Additionally, our advertising partners collaborate with us to provide and assist in the use of such technologies on Infosys and other sites.

3. Legal Basis for Processing

The applicable privacy and data protection laws provide certain justifiable grounds for the collection and processing of personal data, commonly referred to as the legal basis for processing. We primarily rely on the following legal bases:

3.1 Performance of a Contract: We process your personal information when it is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract. For example, this includes when you engage with us to receive our services and offerings, or when managing the data of our employees to ensure the performance of their employment contracts.

3.2 Legitimate Interests: We process your personal information when it is necessary for the purposes of legitimate interests pursued by us or a third party, provided these interests are not overridden by your data protection rights. For instance, this includes understanding your usage of our website and interactions with it, generating your secure login credentials, or optimizing our processes.

3.3 Consent: We process your personal information with your consent. Where we process personal data based on consent, your consent is revocable at any time. Examples include registering and inviting you to events organized by us, or sharing our marketing-related communications with you.

3.4 Legal Obligations: We may process your personal information to comply with legal obligations, including applicable laws, protecting our legal rights, seeking remedies, and defending against claims.

4. Disclosure of Your Information

We share your personal information within:
• Credenca and its subsidiaries;
• Business partners;
• Service providers;
• Authorized third-party agents;
• Auditors; and
• Government authorities, where applicable.

5. Data Transfer

Credenca is located in India. By using the Services, you understand and consent to the transfer of your information to India and other countries where we or our service providers operate. The data protection laws in these countries may differ from the laws in your country.

6. Your Choices

You have certain choices regarding your personal information:
•You can opt out of receiving marketing and promotional communications from us by following the unsubscribe instructions in those communications.
•You can access and update your personal information by contacting us.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, or internal policy requirements. Once the retention period expires, we will securely delete or anonymize your personal information.

8. Children's Privacy

The Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. We will take steps to delete the information from our systems.

9. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is ever completely secure. We cannot guarantee the security of your information.

10. Changes to this Privacy Statement

We may update this Privacy Statement from time to time. We will post any changes on the Website. You are advised to review this Privacy Statement periodically for any changes.

11. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Credenca Data Solutions Pvt Ltd

3rd Floor, Primus HQ Building, Pan Card Club Road, Baner, Pune, Maharashtra, Pincode: 411045
Email: info@credenca.com
Phone Number: +91 7219827400

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